Refund policy

All of our products are made to order and therefore we can NOT accept returns unless your item arrives defective. We use a reliable production partner however, everyone makes mistakes, so please message us WITH IN 30 DAYS if your item arrives defective and we will make it right.

To start a return, you can contact us at support@helloteamspirit.com.

If your return is accepted, we’ll send you instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted or refunded.

You can always contact us for any return question at support@helloteamspirit.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Your shirt is custom printed just for you! Therefore, we CAN NOT ACCEPT EXCHANGES. PLEASE REFER TO SIZE CHARTS IN THE LISTING PHOTOS TO MAKE SURE YOU ORDER THE CORRECT SIZE. We do replace shirts that may be misprinted/defective or otherwise damaged upon arrival, so please notify us of any issues so we can take care of you and make sure you are loving your order!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@helloteamspirit.com.