Refund policy
The short version: Every HelloTeamSpirit item is printed to order, just for you. Because of that, we can't accept returns or exchanges for sizing or change-of-mind. But if anything arrives damaged, defective, or misprinted, we'll make it right - fast - with a free replacement or a full refund. No return shipping, no hassle.
Our Guarantee: Made Right, or Made Again
If your order arrives with any of the following, it's covered:
- Damaged in transit (rips, stains, crushed items)
- Print defects (misprints, off-center prints, fading or peeling on arrival)
- Wrong item, wrong size, or wrong color shipped (different from what you ordered)
- Manufacturing flaws (holes, bad seams, faulty stitching)
To file a claim, email support@helloteamspirit.com within 14 days of delivery with:
- Your order number
- A photo of the issue
- Whether you'd prefer a free replacement or a full refund
That's it. You don't need to ship anything back. We respond within 1-2 business days, and replacements go into production as soon as your claim is confirmed.
What isn't covered
- Sizing: Because items are made to order, we can't accept returns or exchanges if the size doesn't fit. Please check the size chart on each product page before ordering. If you're between sizes and unsure, email us before you buy — we're happy to help you pick.
- Change of mind: We can't accept returns on items that arrive as described and ordered.
- Care damage: Wear from washing or drying outside the care instructions on the product page isn't covered.
- Incorrect shipping address: If an order ships to an address entered incorrectly at checkout, we can't refund it. So please double check your shipping.
Order changes and cancellations
Your order goes into production quickly. If you need to change a size, color, or shipping address - or cancel - email us within 1 hour of ordering and we'll do everything we can. Once an item is in production, we can no longer change or cancel it.
Refund timing
Approved refunds go back to your original payment method. Once we process it, your bank or card issuer typically posts it within 5–10 business days. If it's been longer than 10 business days since your refund was approved, email us and we'll track it down.
Lost or stolen packages
If tracking shows your package as delivered but you can't find it, check with neighbors and your local carrier first - packages are sometimes marked delivered a day early. If it doesn't turn up within 3 days, email us and we'll help, whether that's a trace with the carrier or a replacement. If tracking shows your package stalled or lost in transit, contact us and we'll make it right.
Questions?
Email support@helloteamspirit.com — a real person answers, usually within 1-2 business days.